Privacy policy

This Privacy Policy describes how RoomOfCotton ("the website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit the website, use our services, make a purchase from RoomOfCotton.com ("the website"), or otherwise communicate with us regarding the website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information: To provide you with our Services, we collect personal information from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes described below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms and conditions, or protect the Services, our rights, and the rights of our users.

What Personal Information We Collect: The type of personal information we collect depends on how you use our Services. By "personal information," we mean information that identifies you or can reasonably be associated with you.

Information We Collect Directly From You:

  • Contact details: name, address, phone number, email address

  • Order information: billing and shipping address, payment confirmation

  • Account information: login details, passwords, security questions

  • Customer support information: for example, the content of your messages

Information About Your Use of the Website: Through cookies and other technologies, we may automatically collect information about your device, browser, IP address, and your activity on the website.

Information From Third Parties:

  • Partners such as Shopify and payment providers that collect payment and order information

  • Tracking technologies (for example, pixels and web beacons)

How We Use Personal Information:

  • Providing products and services (for example, processing orders and handling refunds)

  • Marketing and advertising (for example, sending newsletters and personalized advertisements)

  • Security and fraud prevention

  • Customer support and improving our Services

Cookies: We use cookies on our website. More information is available at https://www.shopify.com/legal/cookies . Cookies help personalize your experience and enable analytics.

Disclosure of Personal Information: We may share your information with the following categories of recipients:

  • Service providers (for example, payment processors, IT support, warehousing, and shipping providers)

  • Business and marketing partners

  • In connection with a potential merger, acquisition, or legal proceeding

Children: Our Services are not intended for children, and we do not knowingly collect their personal information. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us.

Data Security and Retention: The security of your information is important to us, but no security system is 100% secure. We retain personal information in accordance with applicable legal requirements and our legitimate business needs.

Your Rights: You may have the right to:

  • Access your personal information

  • Delete your personal information

  • Correct inaccurate information

  • Request data portability

  • Opt out of marketing communications

  • Restrict processing or withdraw your consent

  • Appeal a decision or submit a complaint

You can exercise your rights through our website or by contacting us at hello@roomofcotton.com .

International Users: Your personal information may be transferred to and processed outside your country in accordance with applicable international data protection agreements.