Frequently asked questions

Every order is verified and quality-checked within 24 to 48 hours. Delivery then takes 2 to 5 business days (Monday to Friday); the exact estimate is shown at checkout and on each product page.

Use our order tracking page with your order number and email address.

Contact us as soon as possible at hello@roomofcotton.com with your order number — we will do our best before your order is prepared.

You have 30 days from delivery to return your order. Return shipping costs are at your expense. Start your return with our returns form — full details in our refund policy.

Fill in our returns form or email hello@roomofcotton.com with your order number, whether you would like an exchange or a refund, and photos if there is an issue. Once approved, you receive a return form; send the items back with a tracked service and share the tracking code with us.

Your refund is processed within 14 days of receiving the returned items, to your original payment method.

Custom-made products, and gift products such as a free gift or an item included in a Buy 1 Get 1 Free promotion.

Use our size guide, or tap Find your perfect size on any bedding set: choose your mattress, how you like your duvet to drape and how many pillows you use — we recommend the right set and select it for you.

The one with exactly the same width and length as your mattress.

Thread count is the number of threads woven into one square of fabric. Our sets range from 500 to 1000 TC: the higher the count, the denser and smoother the cloth.

Yes. Our textiles are certified OEKO-TEX® Standard 100 and tested to ensure they are free from harmful substances.

Wash at 30°C on a gentle cycle (800 rpm maximum), prefer air drying and iron inside out. Everything is in our care guide.

Credit card and PayPal, and payment in 3 or 4 interest-free instalments with Klarna or PayPal on eligible orders.

Yes — payment is 100% secure and processed through encrypted checkout.