Returns · EU
Exercise my right of withdrawal
If you live in the European Union, you can withdraw from your purchase without giving any reason. The law gives you 14 days — at Room of Cotton, you have 30 days from the day you receive your order.
Fill in the form below: it takes a minute, and we will confirm by email.
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30 days
From the day you, or someone you name, receive your order. For an order delivered in several parcels, from the last one. The legal minimum in the EU is 14 days.
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Send it back
Return the items within 14 days of your notice with a tracked service. Return shipping costs are at your expense.
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Your refund
Within 14 days of your withdrawal, including the standard delivery costs, once we have received the items or proof that you sent them — to your original payment method.
Good to know
- This right applies to purchases made by consumers.
- Products made to your specifications or clearly personalised, such as custom-made items, cannot be returned.
- Please return the items in the condition you received them: you may be liable for any loss in value caused by handling beyond what is needed to examine them.
- Prefer email? Write to hello@roomofcotton.com with your order number, or use the model form below.
Full details are in our refund policy.
Model withdrawal form Prefer to write to us? Copy this text into an email to hello@roomofcotton.com.
To: Room Of Cotton — hello@roomofcotton.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.