Customer care
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A question about an order, a size or the care of your linen? Write to us and our team will get back to you.
Good to know
Frequently asked questions
How do I choose the right size?
Use our size guide, or tap Find your perfect size on any bedding set: choose your mattress, how you like your duvet to drape and how many pillows you use — we recommend the right set and select it for you.
How can I track my order?
Use our order tracking page with your order number and email address.
What is your return policy?
You have 30 days from delivery to return your order. Return shipping costs are at your expense. Start your return with our returns form — full details in our refund policy.
How should I care for my bed linen?
Wash at 30°C with a gentle spin cycle (800 rpm maximum), prefer air drying and iron inside out. Our sheets become softer with every wash. More in our care guide.
Are your products certified?
Yes. Our textiles are certified OEKO-TEX® Standard 100 and tested to ensure they are free from harmful substances.
Which payment methods do you accept?
You can pay securely by credit card or PayPal, and pay in 3 or 4 interest-free instalments with Klarna or PayPal on eligible orders.